Freezing teams and termination

Team accounts on Kibela will be frozen (suspended) in the following circumstances:

• If the trial period ends before a credit card is registered
• If a bill is unpaid 
• If no one has logged into the account for more than a year 

When a team account is frozen, you will be unable to view or write on Kibela. 

However, the team owner can do the following:

☑︎ Register and change a credit card ☑︎ Downgrade to the Community Plan ☑︎ Delete users

 

Restore a team account 

To restore a frozen team, the team owner must register a valid credit card or downgrade to the Community Plan.  

 

Teams frozen for more than 2 months will be subject to termination.